CRM AddOn Factory intends to provide the best possible support for all our products and to all customers via our Ticket System or via online chat. Within certain limitations, this support is even free-of-charge if you follow some rules as outlined below. However, if you require support for more than one installation or extended help, we encourage you to purchase our reasonably priced time based or flat rate support.

Rules to Follow:

1. Support is only possible by means of our ticket system
2. Please have available

                   a)  The product’s license number (if your product has yet been licensed)

                   b)  Where and when the product was bought (if your product has yet been bought)

                   c)  Which version of ACT! was used when you did the first install

                   d)  Which version of ACT! are you currently using

                   e)  Make sure you address the right department when creating a ticket. Creating a ticket in the General area can cause delays while the ticket is being forwarded to the right service person.

                   f)   Please try to describe your support enquiry in one sentence (What do you expect the add-on to do? What is it doing, what not? What is different now? What has been changed?)

With all that information at hand you are well prepared for our support, trying to help you via the ticket system as quickly as possible.

If you are unable to obtain any or all of the above we are happy to help you via our Phone/Remote Support which is with costs. You can purchase support based on actual time used which makes sense if you consider the problem to be minor, or our flat rate support which is the better choice if you don’t know what may be causing the problem or if you consider the problem to be rather time consuming.

Please complete your profile. As soon as we receive your payment we will send you a ticket with a phone number to call. The actual support takes place via a remote session.

Please note: Our time based support is charged in advance and will be billed in 15-minute units. Our flat rate support will also be charged in advance. It is valid for one installation only. We will download, install and configure everything for you using a remote session.